Introduction: 5 Best RMM for Small Business
Running a small business comes with countless challenges—managing IT infrastructure shouldn’t be one of them. As businesses increasingly rely on digital tools, having a remote monitoring and management (RMM)solution is no longer optional—it’s a necessity. RMM software helps small businessesproactively monitor, manage, and securetheir IT systems remotely, reducing downtime and improving efficiency.
For small businesses with limited IT resources, an RMM tool acts as avirtual IT team, automating routine tasks like patch management, security updates, and system monitoring. Without RMM, businesses riskunexpected outages, security breaches, and inefficient workflows, which can be costly in both time and money.
Why Small Businesses Need RMM Software
1. Proactive IT Management
Unlike traditional break-fix IT support, RMM toolsprevent issues before they escalate. They continuously monitor networks, servers, and endpoints, sending real-time alerts for potential problems like hardware failures, low storage, or security threats. This proactive approach helps businessesavoid costly downtime—something small businesses can’t afford.
2. Enhanced Security & Compliance
Cyberattacks are a growing threat, especially for small businesses that may lack dedicated IT security teams. According to areport by Verizon,43% of cyberattacks target small businesses. RMM solutions help by:
- Automatingpatch managementto keep software up-to-date
- Detecting malware and vulnerabilities early
- Ensuring compliance with industry regulations (e.g., HIPAA, GDPR)
3. Cost-Effective IT Operations
Hiring an in-house IT team is expensive. RMM software allows small businesses tomanage IT infrastructure remotely, reducing the need for onsite technicians. Many RMM platforms also integrate with professional services automation(PSA)tools, streamlining billing, ticketing, and reporting—saving both time and money.
4. Scalability for Growth
As your business expands, so do your IT needs. A good RMM solution scales with your business, allowing you to add more devices, users, and locations without overhauling your system.
Key Factors to Consider When Choosing an RMM
Not all RMM tools are created equal. Here are thetop factorssmall businesses should evaluate:
- Ease of Use—A user-friendly interface is crucial for businesses without dedicated IT staff.
- Automation Capabilities—Look for automated patch management, alerts, and scripting.
- Remote Access—Secure remote control features help troubleshoot issues quickly.
- Pricing & Affordability—Some RMMs charge per device, while others offer flat-rate pricing.
- Customer Support—Reliable support ensures smooth implementation and troubleshooting.
What’s Coming Next?
In this guide, we’ll explore the5 best RMM solutions for small businesses, breaking down theirfeatures, pricing, pros, and consto help you make an informed decision. Whether you’re a managed service provider (MSP) or a small business owner handling IT internally, there’s an RMM tool that fits your needs.
Stay tuned as we dive into
- NinjaOne—Best for ease of use and automation
- Atera—Great all-in-one RMM with PSA integration
- SyncroMSP—Ideal for businesses needing billing and ticketing
- Datto RMM—Top choice for security and scalability
- Pulseway—Best for mobile-first remote management
By the end of this guide, you’ll know exactly which RMM tool aligns with your business goals and budget. Let’s get started!
1. NinjaOne Best for Ease of Use and Automation
NinjaOne stands out as one of the top RMM solutions for small businesses thanks to its intuitive interface and powerful automation capabilities Designed specifically for IT teams that need efficiency without complexity NinjaOne delivers a seamless experience for monitoring and managing endpoints
Key Features of NinjaOne
- User-Friendly Dashboard Provides a clean, centralized view of all devices and alerts, making it easy for small business owners to manage IT without extensive training
- Automated Patch Management Ensures all software and operating systems are up to date, reducing vulnerabilities and keeping systems secure
- Scripting and Automation Allows users to automate repetitive tasks like software deployments and system checks, saving valuable time
- Remote AccessBuilt-in remote control tools let technicians troubleshoot issues quickly without needing third-party software
- Detailed Reporting Generates comprehensive reports on system health performance and security, helping businesses stay compliant and proactive
Pricing and Affordability
NinjaOne offers a straightforward pricing model based on the number of endpoints, making it scalable for growing businesses While exact pricing is available upon request, it is known for being competitive, especially for small teams that need robust features without excessive costs
Pros of NinjaOne
- Extremely easy to set up and use even for non-technical users
- Strong automation features reduce manual workload
- Reliable performance with minimal downtime
- Excellent customer support and onboarding resources
Cons of NinjaOne
- Pricing can become expensive as the number of endpoints grows
- Limited third-party integrations compared to some competitors
Why Small Businesses Should Consider NinjaOne
NinjaOne is ideal for small businesses that need a simple yet powerful RMM solution Its focus on automation and ease of use makes it perfect for companies with limited IT staff The ability to monitor and manage systems remotely ensures that businesses can maintain smooth operations without constant onsite support
For small businesses looking for an RMM that balances functionality with simplicity NinjaOne is a top contender Its robust features and user-friendly design make it a reliable choice for keeping IT systems running efficiently
NinjaOne, Best for Ease of Use and Automation, continues to be a favorite among small business owners and IT managers who value efficiency and reliability in their RMM tools.
2 Atera Best All-in-One RMM with PSA Integration
Atera is a game-changing RMM platform that combines remote monitoring and management with professional services automation (PSA) into a single solution This powerful integration makes it a top choice for small businesses and managed service providers (MSPs) looking to streamline their IT operations
Key Features of Atera
- AI-Powered Insights
Atera’s artificial intelligence helps predict and prevent IT issues before they occur
The system analyzes patterns and provides smart alerts to keep systems running smoothly - All-in-One Platform
Combines RMM PSA and remote access in a single dashboard
Eliminates the need for multiple software subscriptions - Per-Technician Pricing Model
Unique pricing structure charges per technician rather than per device
Makes it extremely cost-effective for small teams - Automated Patch Management
Keeps all endpoints updated with the latest security patches
Reduces vulnerability to cyber threats - Integrated Ticketing System
Built-in helpdesk and ticketing system improves workflow efficiency
Allows seamless tracking and resolution of IT issues
Pricing Structure
Atera offers transparent pricing with three main plans
- Professional Plan
Includes all RMM features plus basic PSA tools
Ideal for small businesses handling their own IT - Growth Plan
Adds advanced reporting and automation features
Perfect for growing MSPs - Power Plan
Includes all features plus premium integrations
Best for established IT service providers
All plans use the per-technician pricing model, which can lead to significant savings compared to per-device pricing models used by competitors
Pros of Atera
- Unbeatable value with the per-technician pricing
- AI-driven insights help prevent IT issues
- Combines RMM and PSA in one platform
- Excellent remote access capabilities
- Frequent feature updates and improvements
Cons of Atera
- Mobile app could use more functionality
- Initial learning curve for PSA features
- Limited third-party integrations compared to some competitors
Why Atera Stands Out for Small Businesses
Atera revolutionizes IT management by combining two essential tools into one affordable package The per-technician pricing model makes it particularly attractive for small businesses that need to manage multiple devices without breaking the bank
The AI capabilities set Atera apart from traditional RMM tools By analyzing system data and usage patterns, it can alert technicians to potential issues before they cause downtime This predictive maintenance capability is invaluable for small businesses that can’t afford unexpected system failures
For MSPs serving small business clients Atera’s integrated PSA features provide everything needed to run an efficient IT service business From ticketing and invoicing to time tracking and reporting, all the essential tools are built right into the platform
Atera Best All-in-One RMM with PSA Integrationdelivers exceptional value for small businesses and MSPs alike Its unique combination of features and pricing structure makes it one of the most innovative solutions in the RMM market today
The platform continues to evolve with regular updates that add new functionality and improve existing features For small businesses looking for a comprehensive yet affordable IT management solution Atera deserves serious consideration
With its powerful automation capabilities and integrated business tools Atera helps small businesses and MSPs work smarter, not harder The ability to manage both technical operations and business processes from a single platform can transform how small businesses approach IT management
Atera Best All-in-One RMM with PSA Integrationremains a top choice for organizations that want to maximize efficiency while minimizing costs Its unique approach to IT management continues to win over small businesses across various industries
3 SyncroMSP Best Unified RMM and PSA Platform
SyncroMSP stands out in the RMM landscape by offering a truly unified platform that combines robust remote monitoring and management with comprehensive professional services automation tools This integration makes it particularly valuable for small to medium-sized businesses and MSPs that need to streamline both their technical operations and business workflows
Key Features of SyncroMSP
- Seamless RMM-PSA Integration
Combines device monitoring with billing ticketing and client management
Eliminates the need to switch between multiple systems - Powerful Remote Control
Built-in remote access with session recording capabilities
Supports unattended access for efficient troubleshooting - Automated Patch Management
Centralized control for Windows and third-party application updates
Customizable approval workflows for update deployment - Flexible Scripting Engine
Supports PowerShell Batch and Bash scripting
Allows automation of complex IT tasks across multiple endpoints - Integrated Billing Solutions
Automated invoicing based on devices users or flat rates
Supports recurring billing models for MSPs
Pricing and Value Proposition
SyncroMSP offers a straightforward per-technician pricing model
- Single Flat Rate
Includes all RMM and PSA features
No hidden fees or per-device charges - Unlimited Devices
Can monitor and manage any number of endpoints
Makes it highly scalable for growing businesses - Free Trial Available
21-day trial with full feature access
Allows thorough testing before commitment
Pros of SyncroMSP
- Exceptional value with unlimited devices under one price
- Deep integration between RMM and PSA functions
- Comprehensive automation capabilities
- Reliable remote access with session auditing
- Regular feature updates based on user feedback
Cons of SyncroMSP
- Interface could be more intuitive for new users
- Mobile app functionality is somewhat limited
- Reporting features could be more customizable
Why SyncroMSP Excels for Small Businesses
SyncroMSP delivers exceptional value by combining two critical business systems into one affordable package The unlimited devices policy makes it particularly attractive for businesses with expanding IT infrastructures Unlike solutions that charge per endpoint SyncroMSP allows businesses to scale their operations without worrying about increasing costs
The platform shines in its ability to connect technical operations with business processes Automated workflows can trigger tickets generate invoices and update client records based on system events This level of integration saves countless hours of manual work and reduces the risk of errors
For service providers SyncroMSP offers powerful tools to standardize and automate service delivery The scripting engine allows creation of custom automation routines while the patch management system ensures all endpoints remain secure and up-to-date These features enable small IT teams to deliver enterprise-level service quality
SyncroMSP Best Unified RMM and PSA Platformcontinues to gain popularity among cost-conscious businesses The platform’s focus on combining essential IT management tools with business automation creates unique value that’s hard to find elsewhere
The solution particularly benefits businesses that outsource their IT management or operate as MSPs The integrated billing and client management tools provide everything needed to run a professional IT services operation without requiring additional software investments
With its comprehensive feature set and predictable pricing SyncroMSP represents one of the most practical RMM solutions for small businesses today The ability to manage both technical and business aspects of IT operations from a single interface can significantly improve efficiency and service quality
SyncroMSP Best Unified RMM and PSA Platformstands as a testament to how well-integrated business and technical tools can transform IT management for small organizations Its continued development and responsive support make it a reliable choice for businesses looking to optimize their IT operations
4 Datto RMM Best for Security and Enterprise-Grade Features
Datto RMM stands as a powerhouse in the remote monitoring and management space, offering small businesses access to enterprise-level security and robust functionality. Originally developed by Autotask and now part of the Kaseya family, this solution brings military-grade protection and advanced automation to organizations that prioritize cybersecurity and reliability.
Key Features of Datto RMM
- Advanced Security Protocols
Implements multi-layered security including two-factor authentication and role-based access controls
Continuously monitors for vulnerabilities with real-time threat detection - Powerful Automation Engine
Customizable automation policies for patch management, maintenance, and system updates
Pre-built automation scripts that can be customized for specific business needs - Cloud-Based Architecture
Fully hosted solution requiring no on-premise infrastructure
Enables management from anywhere with internet access - Comprehensive Reporting
Generates detailed compliance reports for regulations like HIPAA and GDPR
Provides actionable insights through customizable dashboards - Integrated Backup Monitoring
Unique capability to monitor backup solutions alongside other IT infrastructure
Ensures data protection is always functioning properly
Pricing and Scalability
Datto RMM offers tiered pricing based on features and number of endpoints:
- Starter Package
Includes core monitoring and management capabilities
Suitable for businesses with basic IT needs - Professional Package
Adds advanced automation and reporting features
Ideal for growing businesses with more complex requirements - Enterprise Package
Includes all features plus premium support
Designed for businesses with mission-critical IT systems
Pros of Datto RMM
- Unmatched security features that rival enterprise solutions
- Highly reliable with minimal downtime reported
- Excellent automation capabilities that reduce manual work
- Seamless integration with other Datto products
- Responsive customer support with quick resolution times
Cons of Datto RMM
- Steeper learning curve compared to simpler RMM tools
- Pricing can be higher than some competitors
- Requires more technical knowledge to fully utilize all features
Why Datto RMM Excels in Security and Enterprise Features
Datto RMM Best for Security and Enterprise-Grade Featuresdelivers peace of mind for businesses operating in regulated industries or handling sensitive data. The platform’s security-first approach ensures that all endpoints remain protected against evolving cyber threats, a critical consideration in today’s digital landscape where small businesses are frequent targets of attacks.
The solution’s automation capabilities go beyond basic scripting, allowing businesses to create sophisticated workflows that handle complex IT processes. This level of automation enables small IT teams to manage large numbers of devices efficiently, often rivaling the capabilities of much larger organizations.
For businesses that value data protection, Datto RMM’s unique backup monitoring feature provides an additional layer of security. By keeping tabs on backup solutions alongside other IT assets, organizations can ensure their disaster recovery systems are always operational when needed.
Datto RMM Best for Security and Enterprise-Grade Featurescontinues to set the standard for secure, reliable remote monitoring and management. While it may require more technical expertise than some competitors, the investment in learning the platform pays dividends through enhanced security, reduced downtime, and improved operational efficiency.
The solution particularly shines for businesses in healthcare, finance, and legal sectors where compliance and data protection are paramount. Its ability to generate detailed compliance reports simplifies audits and demonstrates due diligence in protecting sensitive information.
With its robust feature set and uncompromising approach to security, Datto RMM represents one of the most capable solutions for businesses that can’t afford compromises in their IT management. The platform’s enterprise-grade capabilities bring large-organization level protection to small businesses at a fraction of the cost of building similar systems in-house.
For small businesses ready to step up their IT management game, Datto RMM offers a future-proof solution that can scale with growing needs while maintaining the highest security standards. Its comprehensive approach to remote monitoring and management makes it worth considering for any business where IT reliability and security are top priorities.
5 Pulseway Best for Mobile-First Remote Management
Pulseway redefines RMM accessibility with its industry-leading mobile-first approach, giving small business owners and IT teams complete control of their systems from anywhere. Recognized byG2as a top-rated mobile RMM solution, Pulseway delivers real-time monitoring and management capabilities that keep businesses operational even when away from the desk.
Key Features of Pulseway
- Best-in-Class Mobile App
Fully functional iOS and Android apps provide complete RMM capabilities
Receive critical alerts and take immediate action from mobile devices - Real-Time Monitoring
Instant notifications for system issues via push, email, or SMS
According to PCMag, offers some of the fastest alert response times in the industry - Automated Remediation
Custom scripts automatically resolve common issues without technician intervention
Pre-built automation workflows for routine maintenance tasks - Remote Control Anywhere
Secure remote desktop access to Windows, Mac, and Linux systems
Supports file transfers and command line access from mobile devices - Patch Management
Automated updates for Windows, Mac, and 160+ third-party applications
Custom approval workflows for critical system updates
Pricing Structure
Pulseway offers transparent per-device pricing with three tiers:
- Basic Plan
Core monitoring and alerting capabilities
Ideal for businesses with simple IT needs - Professional Plan
Adds automation and advanced remote control
Includes mobile device management features - Enterprise Plan
Full feature set with priority support
Includes custom reporting and API access
Pros of Pulseway
- Unparalleled mobile management experience
- Extremely fast alerting system
- Intuitive interface with minimal learning curve
- Supports both workstation and server management
- Excellent for businesses with remote teams
Cons of Pulseway
- Can become expensive as device count grows
- Limited PSA integration compared to some competitors
- Advanced features require higher-tier plans
Why Pulseway Dominates Mobile RMM
Pulseway Best for Mobile-First Remote Managementchanges the game for businesses needing on-the-go IT control. The solution’s mobile capabilities aren’t an afterthought – they’re the core functionality, allowing technicians to respond to critical issues within seconds, whether they’re commuting, at a client site, or working remotely.
The platform’s real-time monitoring stands out in the RMM space. Unlike systems that poll devices at intervals, Pulseway maintains persistent connections for immediate alerting. This difference can mean catching and resolving a server issue before it causes downtime, potentially saving thousands in lost productivity.
For businesses embracing remote work, Pulseway offers unique advantages. The mobile app provides full remote control capabilities, meaning IT staff can perform nearly all their duties from a tablet or smartphone. This flexibility has become increasingly valuable in today’s distributed work environments, as noted inTechRepublic’s remote work trends.
Pulseway Best for Mobile-First Remote Managementexcels particularly for:
- Managed Service Providers needing immediate response capabilities
- Small businesses without dedicated IT staff
- Companies with multiple locations or field technicians
- IT professionals who frequently work outside the office
The solution’s automation features help small teams punch above their weight. Automated remediation scripts can handle common issues like service restarts or disk cleanups, freeing technicians to focus on more strategic work. When combined with the mobile platform, this creates a powerful system for maintaining uptime with minimal staffing.
While Pulseway may cost more than some entry-level RMM tools at scale, the productivity gains from its mobile capabilities often justify the investment. For businesses where rapid response to IT issues is critical, or for IT professionals who value work flexibility, Pulseway delivers unmatched value in mobile-first RMM solutions.
The platform continues to innovate its mobile offerings, recently adding features like augmented reality remote assistance and enhanced mobile reporting. These advancements reinforce Pulseway’s position as the go-to choice for businesses prioritizing mobile management capabilities in their RMM solution.
For small businesses evaluating RMM options, Pulseway warrants strong consideration if mobile access ranks among your top requirements. Its combination of real-time monitoring, robust automation, and best-in-class mobile apps creates a compelling package for today’s on-the-go business environment.
Comparison Table (Quick Overview)
Before diving deeper, let’s compare our top 5 RMM solutions at a glance:
| Feature | NinjaOne | Atera | SyncroMSP | Datto RMM | Pulseway |
|---|---|---|---|---|---|
| Best For | Ease of Use | All-in-One | Unified Platform | Security | Mobile Management |
| Pricing Model | Per Endpoint | Per Technician | Per Technician | Tiered | Per Device |
| Remote Access | Yes | Yes | Yes | Yes | Yes (Mobile Optimized) |
| Patch Management | Excellent | Good | Strong | Enterprise-grade | Comprehensive |
| Mobile App | Limited | Basic | Basic | Standard | Best-in-Class |
| PSA Integration | No | Built-in | Built-in | Optional | Limited |
| Free Trial | Yes | 30 Days | 21 Days | Demo Available | 14 Days |
This comparison table helps small business owners quickly identify which RMM solution aligns best with their specific needs and budget constraints.
How to Choose the Right & Best RMM for Your Small Business
Selecting the perfect RMM requires careful consideration of several factors:
- Assess Your Business Needs
Identify pain points in your current IT management
Determine must-have features versus nice-to-have extras - Consider Your Budget
Compare upfront costs with long-term value
Look for hidden fees in pricing structures - Evaluate Scalability
Ensure the solution can grow with your business
Check for limitations on devices/users - Test Usability
Take advantage of free trials
Assess the learning curve for your team - Check Integration Capabilities
Verify compatibility with existing tools
Look for API access if needed
According to aForrester study, businesses that align their RMM choice with operational needs see 40% better ROI on their IT investments.
FAQs About RMM for Small Businesses
What is the best rmm for small business?
The best RMM depends on your specific needs. For ease of use, NinjaOne excels. For mobile management, Pulseway leads. For security, Datto RMM stands out.
What is the best software to use for a small business?
For most small businesses, Atera or SyncroMSP offer the best balance of features and affordability. The U.S. Small Business Administration recommends solutions that combine RMM with business management tools.
Does Microsoft have a RMM tool?
Microsoft doesn’t offer a standalone RMM, but their Microsoft Intune provides some similar device management capabilities for Microsoft environments.
What is the best free app for small business?
While most professional RMM tools aren’t free, some like ManageEngine offer free versions with limited features. For basic needs, free remote access tools like AnyDesk can provide temporary solutions.
Conclusion
Choosing among the5 Best RMM for Small Businesssolutions requires balancing features, cost, and usability. Whether you prioritize NinjaOne’s simplicity, Atera’s all-in-one approach, SyncroMSP’s unified platform, Datto’s security, or Pulseway’s mobile capabilities, each solution offers unique advantages.
Remember that implementing the right RMM can transform your IT operations from reactive to proactive. As highlighted in aTechTarget article, businesses using proper RMM solutions experience 60% less downtime than those without.
We encourage readers to test 2-3 options from our5 Best RMM for Small Businesslist before making a final decision. Share your experiences in the comments or ask questions about specific use cases – our community of small business owners can provide valuable real-world insights.
For those ready to take the next step, all five providers offer free trials or demos, allowing you to experience their capabilities firsthand before committing to a solution that will become the backbone of your IT management strategy.